Client: Fortune 500 Manufacturing Company

Challenge: The client’s IT helpdesk faced:

• 70% of tickets being repetitive (password resets, access requests).
• Long resolution times leading to low employee satisfaction.
• High costs of staffing large support teams.

Solution: Chrysalis deployed an AI-powered ITSM (IT Service Management) solution with virtual assistants.

Key features included:

• AI Chatbots & Virtual Agents – Automated resolution of routine IT tickets.
• Intelligent Ticket Routing – AI prioritized and directed complex cases to the right specialists.
• Self-Learning Knowledge Base – AI updated FAQs and solutions based on ticket patterns.

Results:

✔  55% reduction in ticket resolution time.
✔ 65% of routine issues resolved without human intervention.
✔ Higher employee satisfaction with 24/7 support availability.