Client: National Electricity Board

Challenge:
The utility operated on aging infrastructure, lacked predictive monitoring, and had limited digital customer engagement. Outages and billing inefficiencies were common.

Solution (Detailed):
Chrysalis introduced an AI-powered digital utility model:

• IoT & AI Integration – Connected grid assets with IoT sensors to provide real-time visibility.
• Predictive Maintenance – AI models forecasted equipment failures, preventing outages.
• Digital Billing Transformation – AI automated billing accuracy checks, reducing errors.
• Customer Experience Modernization – Introduced self-service portals and AI chatbots for billing queries and outage updates.

Results:
✔ 25% reduction in outages due to predictive maintenance.
✔ 20% improvement in billing accuracy.
✔ 35% higher customer satisfaction with digital-first support.