Client: Large Government Agency

Challenge: The agency’s legacy workflows were paper-heavy and siloed.

• Long processing times for citizen services.
• Duplication of work across departments.
• Low staff productivity due to outdated processes.

Solution: Chrysalis led a business process reengineering (BPR) initiative.

Key features included:

• Process Mapping & Redesign – Eliminated redundant steps across service delivery.
• Digital Workflows – Automated approvals, document management, and citizen requests.
• Change Management Program – Trained staff on new tools and workflows.

Results:

✔ 50% reduction in service delivery time for citizens.
✔ 30% improvement in staff productivity.
✔Higher public satisfaction with faster and more transparent services.