Client: Global Insurance Provider

Challenge:
Manual claims handling, fragmented data systems, and limited digital channels slowed down policy servicing and customer experience.

Solution (Detailed):

Chrysalis delivered a next-generation AI-led insurance platform:

• Digital Claims Automation – AI-powered OCR and NLP extracted and validated claim details.
• Fraud Detection AI – Machine learning models identified anomalies in claims.
• Chatbots & Virtual Assistants – Guided customers through claims filing and policy renewals.
• Data Modernization – Migrated policy data to cloud for real-time access and scalability.

Results:
✔ 50% faster claims processing.
✔ 30% reduction in fraudulent claims.
✔ Stronger digital engagement via chatbots and self-service portals.