Client: Regional Retail Bank

Challenge: The bank relied on legacy systems and manual processes for loan approvals, customer onboarding, and compliance checks. This caused delays, high operational costs, and customer dissatisfaction.

Solution (Detailed): Chrysalis implemented an AI-powered digital transformation framework that integrated automation, analytics, and AI decisioning:

• AI-Driven Loan Processing – Automated document verification and credit scoring reduced processing time.
• Robotic Process Automation (RPA) – Automated repetitive back-office tasks like KYC validation and regulatory checks.
• AI Chatbots – Enabled 24/7 digital engagement for loan inquiries and account support.
• Cloud Migration – Moved critical applications to the cloud for scalability and resilience.

Results:
✔ 60% faster loan approvals.
✔ 40% reduction in operational costs.
✔ Enhanced compliance through automated regulatory reporting.